acredemia.Refund & Cancellation Policy
Last updated 29 June 2026
This policy covers paid plans on Acredemia, primarily recruiter access seats and subscriptions. During the current pilot phase, paid plans are limited and arranged directly; this policy sets out the terms for when they are live.
Subscriptions and seats
Recruiter seats and subscriptions are billed in advance for the chosen period (monthly or annual). Your plan renews automatically unless cancelled before the renewal date.
Cancellation
You may cancel a subscription at any time from your account or by emailing us. Cancellation stops future billing; you retain access until the end of the period already paid for. We do not bill you again after a cancellation takes effect.
Refunds
- Within 7 days of a first purchase or renewal: if you have not made substantial use of the paid features, you may request a full refund and we will honour it.
- After 7 days, or once the paid features have been substantially used: fees for the current period are generally non-refundable, since the service is delivered continuously. We may still issue a pro-rata or goodwill refund at our discretion.
- Duplicate or erroneous charges: refunded in full.
How refunds are processed
Approved refunds are returned to the original payment method through our payment processor. Refunds typically reflect within 5 to 10 business days, subject to your bank or card issuer.
Contact
For cancellations, refunds, or billing questions: billing@acredemia.com.